If you’ve fractured your leg bones or are recovering from a broken ankle, chances are your surgeon has advised you to wear a walker boot. The walker boot is usually worn for 6 to 8 weeks to protect and immobilize the injured limb while still allowing you to walk while you heal. This is something a traditional cast is unable to offer.
However, wearing the walker boot for almost 2 months can become quite taxing on your unaffected limb because the walker boot has a thicker sole than conventional shoes. This means you will now be walking with a limp due to the leg length discrepancy, i.e., the injured leg is higher than the other. The leg length discrepancy can cause pain &/discomfort in your unaffected hip, knee, and lower back due to your new altered walking pattern. It can also be tiresome and wear you down as the days pass, especially if you must walk a lot.
This is why Ossur brings you their Evenup Shoe Balancer, the perfect solution to this frustrating and somewhat lengthy problem. The Ossur Evenup Shoe Balancer is a shoe leveler that is worn on the shoe of the unaffected leg. The easy-to-use lightweight device adds an additional 2.8cm to your existing sole height. This helps decrease that leg length discrepancy so that you will have a more natural walking pattern and less strain on your unaffected hip joint, knee joint, and lower back.
Features and Benefits of the Ossur Evenup Shoe Balancer:
- Evens up or equalizes your leg length when walking with a walker boot or cast
- A removable, reusable, and adjustable shoe lift product
- Adds 2.5cm to the height of your existing shoe to decrease the leg length discrepancy
- It fits onto your existing footwear
- Adjustable height offers 1.5cm, 1.9cm, or 2.8cm
- Helps reduce hip, knee, and lower back pain &/or discomfort from using a cast or walker boot
- Rubber straps can be adjusted to ensure a proper fit with your shoe
- Durable EVA sole for shock absorption to provide cushioning and comfort
- Available in sizes Small, Medium, and Large
- The universal design which means it can be worn on the left or right foot
How to use the Ossur Evenup Shoe Balancer:
- Slip the device over your existing shoe and place the strap on top of it so that it stays secure as you walk, and you’re good to go!
Size Guide:
US shoe size
| Size | Suitable shoe sole length | Women's | Men's |
|---|---|---|---|
| Small | 250 - 285 mm | 5 - 8.5 | 6 - 8 |
| Medium | 285 - 310 mm | 9 - 11 | 8.5 - 10.5 |
| Large | 311- 350 mm | 11.5 - 13 | 11 -13 |
AU shoe size
| Size | Women's | Men's |
|---|---|---|
| Small | 4 - 7.5 | 5.5 - 7.0 |
| Medium | 7.5 - 9 | 7.5 - 8.5 |
| Large | 10.5 - 11.5 | 9.5 - 11.5 |
Note: It is generally best to choose an Evenup a little too small rather than too big. If your shoe length is between measures, use the smaller size as the device is flexible.
NB: Ensure you select the correct size to ensure the device stays in place when mobile.
Ossur Evenup Shoe Balancer Size Chart
US shoe size
| Size | Suitable shoe sole length | Women's | Men's |
|---|---|---|---|
| Small | 250 - 285 mm | 5 - 8.5 | 6 - 8 |
| Medium | 285 - 310 mm | 9 - 11 | 8.5 - 10.5 |
| Large | 311- 350 mm | 11.5 - 13 | 11 -13 |
AU shoe size
| Size | Women's | Men's |
|---|---|---|
| Small | 4 - 7.5 | 5.5 - 7.0 |
| Medium | 7.5 - 9 | 7.5 - 8.5 |
| Large | 10.5 - 11.5 | 9.5 - 11.5 |
Note: It is generally best to choose an Evenup a little too small than a little too big. If your shoe length is in between measures, go for the smaller size as the device is flexible.
Christmas Deliveries:
For parcels to arrive before Christmas AusPost recommended all parcels to be dispatched by 18th December, which has since passed. If you wish to take a chance, please order with Express Post as there will be delays in the network from the Christmas rush. Merry Christmas!
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- Shipping Cost
- Delivery Time-frames
- Satchels & Box shipping packaging
- International Shipping
- Reasons for delay dispatch
- Returns Page
Shipping Options and Costs
During checkout you will have to choose a shipping method. Here is a breakdown.
| Order Amount | Standard Shipping | Express Post |
| Below $75 | $6.97 | $11.97 |
| $75 or over | Free | $4.97 |
All orders are shipped from our warehouse in Brisbane. Our cutoff for deliveries is 1:30pm AEST. If you place an order before 1:30pm on a business day your order will be shipped same day.
Delivery estimates are below.
Delivery Time-frames
Orders are dispatched every business day, the cutoff is 1:30pm AEST.
| State | Free Standard Shipping | Express Post |
| VIC | 3 to 4 Business Days | 1 to 2 Business Days |
| NSW | 2 to 4 Business Days | 1 to 2 Business Days |
| SA | 3 to 5 Business Days | 2 to 3 Business Days |
| ACT | 2 to 4 Business Days | 1 to 2 Business Days |
| TAS | 4 to 6 Business Days | 1 to 2 Business Days |
| QLD | 2 to 4 Business Days | 1 to 2 Business Days |
| NT | 8 to 12 Business Days | 2 to 4 Business Days |
| WA | 5 to 10 Business Days | 2 to 4 Business Days |
Note: These are estimates based on recent deliveries and not a guarantee. Exceptions apply to rural areas of SA, QLD, NT, WA which can take longer
Satchels & Box Packaging
Most of our orders are sent with mailing satchels. With inflation, supply chain issues and the general increase in costs in almost every aspect of our business - the benefit of using satchels is that it lowers the weight and size of the parcel which keeps our cost down. This has allowed us to continue to offer free standard shipping.
Please note that sometimes parcels can get squashed during transit which cause your products packaging to get dented or slightly damaged. The product will not be affected.
If you wish to avoid any risk of damage during transit or your purchase is a gift we recommend opting for our $1.50 box packaging option. You will find this option in the cart page after you add your items to cart.
International Shipping
We currently only ship to the following countries. New Zealand, Singapore, Malaysia, South Korea, South Africa and Japan. We will ship with Australia Post International Standard Shipping which includes tracking and you will be notified via email.
Reasons For Dispatch Delay
We're quite good at dispatching orders within 24 hours of a business day. However delays can occur for multiple reasons that include but is not limited to:
- Incorrect address has been entered against the order.
- Public Holidays
- Extreme Weather Events
- Paypal Echeque payment method can take up to 4 business days for PayPal to mark the transaction as completed
- Bank Transfer payment method can take up to 3 business days for funds to arrive in our bank account
- Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
- Rarely we have inaccurate stock quantities which can cause your order to go on a backorder
If you are looking to return or exchange an item please go to our returns center here
Our Return Policy Is Stated Below
We have a free returns policy, in case you simply change your mind or you realize the product isn't for you, we'll take care of the shipping costs for you.
However please take care when deciding on a model, size or color. We offer returns within 45 days, for refunds back to original form of payment, exchanges or store credit.
Returns and exchanges will only be accepted within 45 days if:
- The product has only been tried on to judge fit and is in it's original condition with the packaging
- Or in the rare case the product is faulty
To qualify for a full refund or an exchange. Please make sure to:
- Take a photo if the product is faulty
- Keep proof of purchase
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Exchange to another size
We will pay for postage both ways (you will receive a postage label) for exchanges to a different size or lower priced product. For an exchange to a more expensive product you will receive a store credit to use.
Returns for a refund
For returns for a refund there will be a free return label provided.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns for store credit
You will receive a label for the return postage. A store credit will be processed equal to the order value minus Express Post charge (if any). Store credit will be sent via email.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bodyheal.com.au.
If you are looking to return or exchange an item please go to our returns center here
Private Health Insurance
Each health fund process may differ, they usually will ask for an Invoice/receipt (which is provided upon purchase), and/or a referral from your GP or specialist; we strongly recommend you call them directly to reconfirm a possible claim process in case there has been any sudden policy change in particular to the product you are looking to purchase.
Steps for private health insurance claims:
- Make your purchase online like you would any other order
- We will send the items out immediately upon receiving payment (Instant with PayPal, AfterPay or Credit/Debit Card)
- Submit your invoice/receipt to your health insurer
- Your health insurer will reimburse you
For NDIS or workers compensation
Please visit our NDIS page
